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Privacy Policy
**Effective Date: May 28, 2024**
Sapphire Foods Ltd (“we,” “us,” or “our”) is committed to protecting the privacy and security of our users’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web site. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not use our web site foieroyale.com.
- Information We Collect
We collect the following types of information to provide and improve our services:
Personal Identifiable Information (PII): This includes names, postal and email addresses, phone numbers.
Information about any orders or contracts you have made.
Other relevant information, correspondence, and records about interactions between you and Sapphire Foods.
Legal Compliance: To comply with legal obligations and respond to lawful requests from public authorities.
- How We Use Your Information
We need this information to provide you with a better service, in particular:
Internal record keeping. This may include the secure holding of data with third-party organisations who provide us with services.
We may use the information to improve our products and services.
We may aggregate information anonymously to provide statistics to evaluate our work.
If you have elected to receive them, we may periodically send emails or printed materials to tell you about our products which we think you may find interesting using the details you have provided.
Occasionally, we may also use your information to contact you for research purposes. We may contact you by email, phone or mail.
We may use the information to customise the website or our other activities according to your responses.
- Legal Basis for Processing Personal Data under GDPR
Under the EU General Data Protection Regulation (GDPR), we process personal data based on the following legal grounds:
Legitimate Interests: We process names and location data of delivery drivers as it is necessary for the purposes of our legitimate interests, which include improving delivery efficiency, ensuring safety, and enhancing service performance. We have conducted a legitimate interests assessment (LIA) to ensure that processing is necessary and that our interests are not overridden by your rights and freedoms.
- Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:
Service Providers: We may share information with third-party vendors, service providers, contractors, or agents who perform services on our behalf.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
- Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
- Data Retention
We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
- Your Data Protection Rights
Under the GDPR, you have the following rights:
Right of Access: You have the right to request access to your personal data.
Right to Rectification: You have the right to request correction of inaccurate personal data.
Right to Erasure: You have the right to request deletion of your personal data, subject to certain conditions.
Right to Restrict Processing: You have the right to request restriction of processing your personal data.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
Right to Object: You have the right to object to our processing of your personal data where we are relying on legitimate interests.
To exercise any of these rights, please contact us at info@sapphirefoods.co.uk
- Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top.
- Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Sapphire Foods Ltd
Unit 2 Rowan House
Sheldon Business Park
Chippenham
Wiltshire, UK
SN14 0SQ
enquiries@sapphirefoods.co.uk
0800 368 7777
By using the web site foieroyale.com, you acknowledge that you have read and understood this Privacy Policy and that you accept its terms.